Browse by Category
Getting Started
- Creating your first page
- Choosing a username
- Adding links and blocks
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Customization
- Changing themes
- Custom backgrounds and gradients
- Adding link icons
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AI Features
- Using the AI bio optimizer
- Generating link titles with AI
- AI theme recommendations
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Analytics
- Understanding your dashboard
- Tracking link clicks
- Viewing traffic sources
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Collaboration
- Inviting team members
- Managing team permissions
- Collaborative editing
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Billing & Plans
- Understanding pricing tiers
- Upgrading your plan
- Managing your subscription
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Custom Domains
- Adding a custom domain
- Configuring DNS settings
- SSL certificate setup
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Frequently Asked Questions
Quick answers to common questions
General
What is Hubrix?
Hubrix is a modern link-in-bio platform that lets you create a beautiful, customizable page to share all your important links in one place. Perfect for creators, businesses, and anyone who wants to consolidate their online presence.
Is Hubrix free?
Yes. Hubrix has a free tier with 1 page, up to 10 blocks, 7 days of analytics, and 1 short link. You can upgrade to Starter ($7/mo) or Pro ($14/mo) for more limits and advanced features.
How is Hubrix different from Linktree?
Hubrix combines flexible design controls (themes, custom backgrounds, gradients, per-link colors, and icons), built-in AI tools, collaboration features, and custom domains on paid plans. Pro also includes API access for advanced workflows.
Can I migrate from another platform?
Yes. Hubrix can migrate content from supported platforms including Linktree, Bio.fm, Beacons, AllMyLinks, Taplink, Hoo.be, Shorby, Lnk.Bio, Campsite, and Later.
Getting Started
How do I create my first page?
Sign up for a free account, choose your unique username, and start adding links! You can use our AI-assisted wizard to automatically create a page from your social media profiles.
Can I change my username later?
Currently, usernames are permanent once chosen. Please choose carefully! We're working on username changes for Pro users in a future update.
How many pages can I create?
Free includes 1 page, Starter includes 5 pages, and Pro includes unlimited pages.
What types of content can I add?
You can add link, header, divider, text, embed, image, contact, HTML, social, and music blocks.
Customization
How do I change my page theme?
Go to your page editor, click the "Theme" tab, and choose from 20+ pre-built themes. Free users have access to 5 themes, while Starter and Pro users can use all themes.
Can I upload my own background image?
Yes! Click the "Background" tab in the editor and upload an image (max 5MB). You can also control the position, size, and add an overlay for better text readability.
How do I create gradients?
In the Background tab, select "Gradient" and use our visual editor to create custom gradients. Choose colors, set the angle, or pick from 12 beautiful presets like Sunset, Ocean, and Forest.
Can I add icons to my links?
Absolutely! Edit any link block and choose from 100+ Lucide icons, use emojis, or upload custom icons. We also auto-fetch favicons from websites.
What is custom CSS?
Pro users can add their own CSS code (max 10KB) for complete design control. This allows advanced customization beyond our built-in options.
AI Features
What AI features does Hubrix offer?
We offer AI-powered bio optimization (rewrite with different tones), link title generation (create compelling titles from URLs), theme recommendations, analytics insights, and A/B test suggestions.
How many times can I use AI features?
Monthly AI limits are tier-based. Free: 3 bio optimizations, 5 title generations, 2 theme recommendations, 1 analytics insight, 1 scheduling suggestion, and 10 total requests. Starter: 50 bio, 100 title, 25 theme recommendations, 20 insights, 10 scheduling suggestions, 10 A/B test suggestions, and 200 total requests. Pro is unlimited.
Is AI-generated content labeled?
Yes, all AI-generated content includes a ✨ indicator. You can always edit or regenerate AI suggestions.
Which AI model does Hubrix use?
We use Google Gemini 1.5 Flash for fast, high-quality content generation.
Analytics
What analytics data can I see?
View total page views, link clicks, click-through rate (CTR), traffic sources, device breakdown, geographic data, and top-performing links. Data export is available on Starter and Pro.
How often is analytics data updated?
Analytics data is updated in real-time for page views and clicks. Dashboard aggregations update every 15 minutes.
Can I see historical analytics?
Yes. Analytics history is 7 days on Free, 90 days on Starter, and 365 days on Pro.
Does Hubrix respect privacy?
Yes. We only track anonymous page views and link clicks. No personally identifiable information is collected. Users can also opt out of analytics.
Collaboration
Can multiple people edit my page?
Yes. Starter and Pro users can invite teammates. The page owner keeps full control, and invite roles are editor and viewer on Starter, plus manager on Pro.
How do I invite team members?
Go to your page settings, click "Team", and enter their email address. They'll receive an invitation to join.
How many team members can I add?
Starter users can add up to 2 team members. Pro users can add up to 10 team members.
Billing
How do I upgrade my plan?
Go to Dashboard → Settings → Billing and click "Upgrade". We use Paddle for secure payment processing.
Can I cancel anytime?
Yes, cancel anytime with no penalties. Your Starter/Pro features remain active until the end of your billing period.
Do you offer refunds?
Paid plans include a 14-day free trial. Refund requests are handled according to Paddle policies, and support can help with billing questions.
What payment methods do you accept?
We accept major credit and debit cards, plus available local payment methods through Paddle.
How does the referral program work?
Refer friends and earn 20% commission on their first year subscription. Get your unique referral link in Dashboard → Settings → Referrals.
Custom Domains
How do I add a custom domain?
Starter and Pro users can add custom domains in Settings → Domains. Add a CNAME record pointing to our servers, and we'll handle SSL certificate provisioning automatically.
How long does domain verification take?
DNS propagation typically takes 24-48 hours. SSL certificates are issued automatically after verification.
Can I use a subdomain?
Yes. Starter and Pro plans support custom domains, including subdomains such as links.yourbrand.com.
Do you support root domains?
Custom domains are available on Starter and Pro. Root-domain support depends on your DNS provider setup and verification status.
Technical
Is my data secure?
Yes! We use industry-standard encryption (SSL/TLS), secure authentication with Supabase, and row-level security in our database. We never sell or share your data.
What happens if Hubrix goes down?
We aim for 99.9% uptime. In the rare event of downtime, your public pages are cached on our CDN and will remain accessible.
Can I export my data?
Data export is available on Starter and Pro plans. You can export supported data formats from your dashboard settings.
Do you have an API?
Yes! Pro users have access to our REST API for programmatic management of pages, links, and analytics.